Terms & Conditions

Listed Items- Items listed are available for immediate purchase through our showroom as they are advertised through various trade publications. This item is subject to prior sale.

Machinery Turn-around Time –Your order is processed after it is paid for in full. Average turn-around time varies depending on the item you have purchased. Many factors come in to play when purchasing industrial equipment. Machines must be ‘blocked’ for shipment before they can be removed from our showroom and loaded on to a freight truck. We hire an outside technician to prepare the machine for shipment. Machinery movers may also be contracted to remove the machine from our showroom and load it on to a freight truck. Our turn-around time depends on the schedules of these outside sources. Generally an item can be ready to ship within five business days of purchase. Please contact us if you need detailed information on this items availability. We will do our best to expedite an order if you make the request prior to purchase.

Refunds & Returns- As proud MDNA (Machinery Dealers National Association) members, we offer an exclusive thirty-day return privilege. If you are not satisfied with your purchase, simply send the item back in its original condition for a full refund. This return privilege is not a warranty. Option to repair at dealer’s discretion. Machinery Exchange is not responsible for third party charges, such as: rigging, shipping, installation, and service work. All third-party charges are not refundable.

*RETURN PRIVILEGE DOES NOT APPLY TO CONSIGNMENT OR DISCOUNTED ITEMS.

Damages- We go above and beyond to assure your item arrives safely but there have been cases when an item still gets damaged during transit. We will not be held accountable for an item damaged during transit unless it was packaged improperly. Always insure your shipment when making shipping arrangements. This allows you to make a claim against the shipping company for the amount of loss. If an issue arises during transit we will do our best to represent you as our customer and resolve the issue. Ultimately shipping is a contract between you and another company. Machinery Exchange is cannot be held responsible for freight costs, transit times, etc.

Feedback – It would be appreciated if you sent us feedback so we can learn what we are doing right, and also how to improve the customer experience. We reserve the right to post your feedback on our site; however, if you’d like your name and company name to remain anonymous, you must request so with your feedback. The final step of the transaction is leaving your positive feedback. Machinery Exchange goes to great lengths to make sure our customers are satisfied. If you feel we have earned anything less than a positive remark please contact us and we will resolve your issue as best we can.

You are buying from a MDNA professional. We specialize in reliability, quality, and we back our equipment with a thirty day return privilege to assure your satisfaction. So, Shop With Confidence!